Frequently Asked Questions

Ordering & Payments

How do I track my order?
Check your boldcoloursshop.com account or use the tracking link in your dispatch email. Royal Mail and DHL updates appear in real-time.

What payment methods do you accept?

• All major credit/debit cards
• PayPal
• Apple Pay
• Google Pay

Can I change/cancel my order?
Contact us immediately if your order hasn’t shipped. We process most orders within 2 hours.

Delivery

When will my order arrive?
UK: 1-3 business days
Europe: 3-7 business days
Worldwide: 7-14 business days

Do you ship internationally?
Yes! We ship to 100+ countries. Customs charges may apply.

Returns & Exchanges

How do I return an item?

1. Log in to your account
2. Select “Request Return”
3. Print your prepaid label (UK only)

When will I get my refund?
Within 5 days of us receiving your return.

Sizing & Products

Where can I find size guides?
Every product page has detailed measurements. Our models are 5’8″ wearing size M for reference.

Are your colours accurate online?
We colour-correct all product photos, but screen settings may cause slight variations.

Account & Security

I forgot my password – help!
Use the “Forgot Password” link. You’ll receive reset instructions via email within 5 minutes.

Is my payment secure?
We use 256-bit SSL encryption and never store your full card details.

Still need help?

Visit our Help Centre for instant answers or to message our team.